Terms of Service

All prices are in United Arab Emirates Dirham (AED).
Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 6 hours.
Merchandise is non-refundable and is not for re-sale or other commercial purposes.
No exchange for purchases of food products and gift certificates.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
The merchandise sold through the Mandarin Oriental Jumeira, Dubai online cake shop is provided by Mandarin Oriental Jumeira, Dubai (“MODUB”). Any orders made through this online cake shop are made between the individual making the order (“Customer”) and MODUB. The order is subject to the local terms and conditions as may be imposed by MODUB from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of the United Arab Emirates (“UAE”).
Customer may pick-up merchandise directly from the Cake Shop located within the lobby of the Mandarin Oriental Jumeira, Dubai. The Mandarin Cake Shop operating hours are 11am to 11pm. Once the goods have been collected by the customer or a representative sent in their place with a confirmation email, they are the customer's responsibility. MODUB shall have no liability for any loss of, or damage to, goods after they have been collected.
Any perishable items ordered will be void and the payment will be forfeit in the event that the Customer fails to pick-up the ordered merchandise on the designated pick-up date during the normal working hours of the Cake Shop (11am-11pm, daily).
MODUB reserves the right to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event of any such cancellation or modification.
The merchandise sold through the Mandarin Oriental Jumeira, Dubai online shop is provided by Mandarin Oriental Jumeira, Dubai (“Hotel”). Any orders made through this online shop are made between the individual making the order (“Customer”) and the Hotel. The order is subject to the local terms and conditions as may be imposed by the Hotel from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of the UAE.
In accordance with the F&B Takeaway Disclaimer, MODUB will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the consumption of all food items not located within the Hotel.